Tuesday, March 14, 2006
oops
ahahah.. i realized i call the wrong service center, courtesy of the dual warranty card that i have. haix. anyway, i wrote an email to LG Singapore, and p/s, i'm NOT going to pay tt stupid $80. I'll aunty-argue my way out! watch out, you idiots @ service center!!!
The email is as follows:
Subject: After service requires improvement
Hi,
I've just bought a laptop (model: K1) from your company at the recent PC Show. There are 2 things i would like to highlight to you after being a user of your company:
Firstly, the instructions included in the package is minimum and not exhaustive. For a first time laptop user like me, what you have highlighted in the package only tells me the obvious (like where is the on/off switch), but does not explain to me the functions of the computer. Icons exclusive to laptops are not highlighted. For example, there is no indication that the satellite icon meant that it is the button or wireless connection. No insturctions was also given for proper usage of the card-reader. I DO NOT know how to use it, and can only resort to trial-and-error, resulting in damage in the card reader and my memory stick. Consequently, i'm unfairly charged for causing a damage that you did not warn me about, and i have to pay for the service charge, a new memory stick, as well as put up with the inconvenience at completing my work when the laptop is at the service center for 4 days.
Second, the customer service crew do not know much about laptops. While i do understand that LG's main electronic products are houehold ones, but i would expect a company having a laptop series to have proper support for laptops users. The service center is ignorant on the details about the laptop warranty, and refused to help me understand why i am not being covered for the damaged card reader. All i have received are advice telling me to call up the service center, which i understand are your sub-contractors and which i feel will be unable to make decisions on the company's behalf.
I seriously hope that the up-coming LG service center will provide better services. I believe that yours is a reputable company, and i hope to see improvements that can value-add to your services.
Yours sincerely,
è¯å yawned @ 12:39 PM
______________________________
In glory of Coralfish, my 1st and last fish, who died on 08/01/06.
You've outlasted Grad,
who mysteriously disappeared.
You've outlived Spike,
whose sudden death, i wondered.
You've battled illness,
that'd rendered you disabled.
You'll be on my mind, always,
My pet, my fish, my dear.
Rest in peace my dear~ i'll miss you...
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