Tuesday, March 14, 2006
the curse of technology
i think i am quite techno-savvy. i mean, i can take apart my pc and meddle with the drives and cards, i can solve software and adware and spyware problems on my com reasonably well even though i am NOT trained, i know what specifications meant and what is the minimum required. yea, i think i am quite techno-savvy.
Yet, i think technology hates me.
Well, it all started when i bought my LG laptop at the PC Show few days ago. That night, i meddled with the settings, tried to get on net wireless etc. fine, although i need to call up the singnet AND the modem support staff, they were practically useless. in the end it's still just me that finally figured out how to connect wirelessly. I took one night and one morning to fix that wireless connection. And on that fateful morning when i felt so full of achievement, i decided to slot my memory stick into the card reader, and.... it jammed inside.
The service center said they'll take 1-2weeks to get the card out. I was furious. Come'on, i paid $1799 for a PC to own it for ONE day???!?!?!! i called up and asked them to hurry. They say they'll rush and do it by wed.
And yesterday, the technician called up and said that he has already extracted the card out (woohoo!) but the card reader is spoilt (ARGH!!!!). The best part is, because i damaged the card reader by slotting the card in incorrectly, it will not be covered under warranty and i gotta pay $80 for servicing charge. If i decide that i want to replace my card reader, they'll hafta call korea side and ask WHEN the parts will arrive in Singapore, and HOW MUCH it'll cost.
I'm like totally @$@!$#!%#@$~@$#! away. First of all, the laptop's instructions are so damn unclear! They didn't tell me how to use the functions in the laptop. They only gave an overview of where the parts are. Oh no, the overview itself is not complete as well. Do you know that i have NO IDEA that there is a switch for the wireless modem until i finally accidentally pressed on it?? Even this wasn't shown in the "overview"!!!
So given me, someone who has no contact with laptops since JC2, and LG, which gave only MINIMUM instructions, HOW CAN THEY CHARGE ME FOR MISUSING THE LAPTOP HENCE CAUSING DAMAGE!!! I even feel that i have the right to ask them to replace the card reader for me free of charge.
Second, their after-service sucks. I called up the LG headquaters trying to find someone who can convince me why i have to pay the $80. And guess wat? all the department says
"er, we only service household appliances here, can u please call our contracted vendor for more information?"
I was like, hello?? i'm not talking about servicing here; i'm asking about the warranty. Surely you guys know the warranty right?
"er, the waranty for household appliances and laptops are different, so..."
Wei. you know i was reading the warranty and there is absolutely no reference to LAPTOP? there's even WASHING MACHINE written behind!
"er, you better call our sub-contractor"
ARGH!!!!!!! @!#$#%$@#~$#%^$!~@#@$%~@#@~$. Damn them. Not only do they have so many red-tapes (as in, you can only enquire about this here and nothing else), the feeling i got is laptops are not part of their company.
...
SOMEONE PLS TELL ME WHY I BOUGHT THIS LAPTOP FROM THIS DAMNED COMPANY!!!!!
ARGH!!!!!!!!!!!!!!!!!!
è¯å yawned @ 10:33 AM
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